Welcome to the official Ledger® Live Login® support guide. Ledger Live is a secure and user-friendly desktop and mobile application that allows you to manage your Ledger hardware wallet and cryptocurrencies. This guide will walk you through the steps to log into Ledger Live securely, troubleshoot common login issues, and provide tips to help you protect your crypto assets.
Ledger Live is the official companion app for Ledger hardware wallets, such as the Ledger Nano S and Ledger Nano X. It serves as a gateway to manage your cryptocurrencies, check your balances, send and receive coins, and perform firmware updates.
To ensure the security of your assets, Ledger Live requires you to connect your physical Ledger device and authenticate with a PIN code. The app does not store your private keys online, making it one of the safest ways to manage your crypto portfolio.
Unlike traditional online logins, Ledger Live does not use usernames or passwords to access your account. Instead, authentication happens through your physical Ledger device and your personal PIN.
Before logging in, ensure you have the latest version of Ledger Live installed. Download the official app from the Ledger website to avoid phishing scams.
Plug your Ledger hardware wallet into your computer using the USB cable. If you are using Ledger Nano X, you can also connect via Bluetooth on supported mobile devices.
Turn on your Ledger device and enter your PIN code directly on the device. This PIN is essential for accessing your wallet and authorizing transactions.
Launch Ledger Live on your computer or mobile device. The app will detect your hardware wallet once it is connected and unlocked.
Ledger Live will automatically synchronize with your Ledger device and display your accounts, including balances and recent transactions.
If Ledger Live doesn’t detect your device:
If you forget your device PIN, you can reset your Ledger device. However, this will erase all data on the device. You must restore your wallet using your 24-word recovery phrase.
Warning: Never share your recovery phrase with anyone. Ledger Support will never ask for your recovery phrase.
If Ledger Live freezes or crashes during login:
Ledger Live synchronizes account balances and transaction data by communicating with public blockchain nodes. Importantly, Ledger Live does not upload your private keys or personal data to any server. Your privacy remains intact because the private keys never leave your hardware wallet.
Ledger Live uses a network of trusted nodes to retrieve blockchain data, ensuring your device is never exposed to malicious actors.
If you suspect your Ledger device or Ledger Live account has been compromised:
Ledger Live does not have a traditional "logout" function because it never stores your keys or passwords. Simply close the application and disconnect your hardware wallet. Your accounts remain secure as long as your device is protected by a PIN and your recovery phrase remains secret.
Logging into Ledger Live is a secure and straightforward process when following the correct steps. Your Ledger hardware wallet ensures that your private keys remain offline, while Ledger Live provides a powerful interface to manage your cryptocurrencies.
Always keep your PIN and recovery phrase safe, only download Ledger Live from official sources, and stay vigilant against phishing attempts. By following these guidelines, you can confidently manage your crypto assets using Ledger Live.